FAQ

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Our policies have been developed in accordance with European GDPR (General Data Protection Regulation) guidelines with guidance from the British Library Research and Innovation centre.

Throughout this policy "our", "we" and "us" refers to Chocolate Ecstasy Tours Ltd.

What personal information do we collect from the people that visit our blog or website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

This information is held on our office computers and in a password-protected Dropbox account. Some of this information may also be retained by our bookings and payments providers: PeekPro and Stripe Payments Europe Ltd.

We may also collect usage data via Google Analytics that may include your IP address, geographical location, browser type and version, device, referral source, length of visit, page views and navigation path.

When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site and also as you navigate the site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 

      • To improve the accessibility and navigability of our website
     • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most  interested. 
      • To allow us to better service you in responding to your customer service requests. 
      • To administer a contest, promotion, survey or other site feature. 
      • To quickly process your transactions. 
      • To send periodic emails regarding your order or other products and services.

The legal basis for recording and using this information is consent OR our legitimate interests as a business in serving customers who have shown a prior interest in our products. You are able to have the information we have securely held that is connected to you provided to you and/or deleted at any point by contacting Jennifer Earle at support@chocolateecstasytours.com or the address at the bottom of this page.

How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. 

All financial transactions are processed through a gateway provider (PeekPro.com and/or Stripe Payments Europe Ltd) and are not stored or processed on our servers.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We use cookies to:
     • Help remember and process the items in the shopping cart. 
      • Understand and save user's preferences for future visits. 
      • Keep track of advertisements. 
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. 

If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly. 

However, you will still be able to place orders.

How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and not to contact you without our express permission or direction. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.  

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

You will be notified of any Privacy Policy changes on our Privacy Policy Page.

Contacting Us
If there are any questions regarding this privacy policy or you would like to see the information we hold on you, you may contact us using the information below. 

ATT: Jennifer Earle
support@chocolateecstasytours.com
Chocolate Ecstasy Tours
3rd floor, 207 Regent Street 
London, W1B 3HH 
United Kingdom 
02034321306